1. What types of shoes do you sell?
We offer a wide range of footwear including casual shoes, sports shoes, and business/formal shoes. All styles are designed with comfort and durability in mind.
2. How do I choose the right size?
Please refer to our Size Guide on each product page. If you’re between sizes, we recommend sizing up for a more comfortable fit.
3. Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel your order, please contact us at [email protected] within 12 hours of placing your order. We’ll do our best to accommodate your request.
4. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, as long as the items are unworn, in original condition, and in the original packaging. Please visit our Return & Exchange Policy page for full details.
5. How long will it take to receive my order?
- Standard shipping: 3–7 business days
- Expedited shipping: 1–3 business days
International delivery may take 7–14 days depending on the destination.
6. Do you ship internationally?
Yes, we ship to selected countries. Shipping fees and delivery times vary depending on location and will be calculated at checkout.
7. Will I receive a tracking number?
Yes. Once your order ships, we’ll send you an email with your tracking number and a link to track your shipment in real time.
8. What if I received the wrong or damaged item?
We’re sorry about that! Please email [email protected] within 7 days of receiving your order. We’ll quickly arrange a replacement or full refund.
9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased and sent directly via email.
10. How can I contact customer service?
You can reach us at:
📧 Email: [email protected]
📞 Phone: 980-332-8318
We’re available Monday through Friday, 9 AM to 6 PM (EST).
