At FOOTFLEX SHOES LLC, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a flexible return and exchange policy.
1. Return Eligibility
To be eligible for a return:
- Items must be unused, unworn, and in their original packaging
- Returns must be initiated within 30 days of the delivery date
- Proof of purchase (such as an order confirmation or receipt) is required
We reserve the right to deny returns that do not meet these criteria.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale or clearance items
- Gift cards
- Custom or personalized orders
3. Exchange Policy
We offer exchanges for the same item in a different size or color, subject to availability. If the item you want to exchange is out of stock, you may choose a store credit or a refund.
4. Return Process
To start a return or exchange, please contact our customer service team at:
Email: [email protected]
Phone: 980-332-8318
Once your request is approved, you will receive return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item or defective product).
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is a result of our error.
6. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you.
7. Contact Us
If you have any questions about our return and exchange policy, feel free to reach out:
FOOTFLEX SHOES LLC
412 Oakridge Ave, Unit 32
Fayetteville, NC 28305
Email: [email protected]
Phone: 980-332-8318
Website: footflexshoes.com
